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Things Employers Care About

Attracting and retaining customers

  1. Increasing customer loyalty by consistently ensuring that your customer interactions that are efficient, convenient, pleasant, and respectful.
  2. Helping current and prospective customers understand why your company's products or services are superior to what competitors offer.
  3. Helping customers select the product or service that will best meet their wants and needs.
  4. Educating customers about how to use the product or service they've bought from your company, so they experience greater value from their purchase.
  5. Responding to customer requests quickly and giving accurate information.
  6. Identifying customers' unmet needs, poorly met needs, and as-yet-unrecognized needs, since these represent opportunities for your company to develop new products or services or improve existing ones.
  7. Expanding or diversifying the customer base.

Improving productivity and reducing costs

  1. Reducing accidents or injuries by adhering to workplace safety procedures.
  2. Identifying waste and expenses and devising ways to eliminate them.
  3. Developing innovative ways to complete tasks better, faster, and cheaper.
  4. Informally or formally training or coaching coworkers so they can perform tasks more successfully, take on new tasks, or back up each other when necessary.
  5. Increasing the reliability of equipment, to reduce breakdowns and prevent expensive repairs.
  6. Improving our ability to adapt and improvise, so we can handle unexpected developments, rapidly changing circumstances, challenging deadlines, or emergency situations.
  7. Leading, managing, supervising, or supporting coworkers in ways that boost their morale, motivation, and commitment.
  8. Supporting teamwork and cooperation so we are able to achieve things together that would be impossible to accomplish individually.
  9. Quickly adopting and integrating useful new technology into our business.

Improving quality

  1. Quickly spotting defects in products or services, identifying the root causes of those defects, and devising and implementing ways to eliminate those causes.
  2. Quickly spotting other kinds of problems, then developing and implementing solutions that prevent them from occurring again.
  3. Increasing our capacity to handle sharp increases in demand for the services or the products, without harming quality.
  4. Developing and implementing processes and standard operating procedures that enable people to deliver flawless results each time, all the time.